01 Introduction
HF Digital Media LLC ("HF Digital Media," "we," "us," or "our") operates the website hfdigitalmedia.com and provides AI-driven performance marketing services to eCommerce and lead-generation businesses.
This Privacy Policy applies to information we collect when you visit our website, contact us, book a strategy call, or engage us as a client. By using our website or services, you agree to the practices described here.
02 Information We Collect
Information you give us
- Contact details. Name, email address, phone number, company name, and role when you fill out a form, book a call, or email us.
- Business information. Industry, current marketing setup, ad spend, goals, and any data you share during a strategy call or audit.
- Communications. Emails, messages, and recordings of calls (where you have consented).
Information we collect automatically
- Device & usage data. IP address, browser type, operating system, referring URLs, pages viewed, time spent, and clicks.
- Cookies and similar tracking technologies. See Section 05 for details.
Information from third parties
- Advertising platforms. Aggregated performance data from Meta Ads, Google Ads, TikTok Ads, and similar platforms.
- Analytics providers. Google Analytics, Meta Pixel, and similar tools provide anonymised behavioural data.
We do not knowingly collect sensitive personal information (such as government IDs, financial account credentials, or health information) through our website. Do not submit such information to us via web forms.
03 How We Use Your Information
We use the information we collect to:
- Respond to enquiries and schedule strategy calls.
- Deliver our services to clients, including campaign management, reporting, and consulting.
- Improve our website, services, and marketing.
- Send marketing communications (only with your consent, you can unsubscribe at any time).
- Comply with legal obligations, enforce our Terms of Service, and protect our rights.
- Detect, prevent, and respond to fraud, abuse, or security incidents.
04 Sharing & Disclosure
We do not sell your personal information. We share information only as described below:
Service providers (processors)
We work with trusted vendors that help us run our business. These typically include:
- GoHighLevel. CRM, funnel, and automation platform.
- Meta, Google, TikTok, Snapchat, Microsoft. Advertising platforms.
- Klaviyo, Zapier, OpenAI. Email, integration, and AI tooling.
- Calendly (or equivalent). Strategy call scheduling.
- Email and cloud providers. Hosting, email delivery, file storage.
Each processor receives only the data needed for the task and is bound by confidentiality and security obligations.
Legal & compliance
We may disclose information if required by law, court order, or to protect the rights, property, or safety of HF Digital Media, our clients, or others.
Business transfers
If we are acquired, merged, or sell business assets, your information may transfer as part of that transaction. We will notify you of any change in ownership or use of your information.
05 Cookies & Tracking
We use cookies and similar technologies to operate the website, remember your preferences, measure performance, and run advertising campaigns. The main categories are:
- Essential cookies. Required for the site to function.
- Analytics cookies. Help us understand traffic and user behaviour (e.g. Google Analytics).
- Advertising cookies. Used by Meta Pixel, Google Ads, and TikTok Pixel to measure campaign performance and serve relevant ads.
You can disable cookies in your browser settings or use opt-out tools provided by each advertising platform. Disabling cookies may affect site functionality.
06 Data Retention
We keep personal information only for as long as needed for the purposes set out in this policy, unless a longer retention period is required or permitted by law (for example, tax, accounting, or dispute resolution).
- Prospects (no engagement). Up to 24 months from last contact.
- Clients. For the duration of the engagement plus 7 years for accounting and legal records.
- Website analytics. Typically 14 months (Google Analytics default).
You can request earlier deletion as described in Section 07.
07 Your Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access. Request a copy of the personal information we hold about you.
- Correction. Ask us to fix inaccurate or incomplete data.
- Deletion. Ask us to delete your personal information (subject to legal exceptions).
- Objection & restriction. Object to or restrict certain processing.
- Portability. Receive your data in a structured, machine-readable format.
- Withdraw consent. Where we rely on consent, you can withdraw it at any time.
To exercise any of these rights, contact us using the details in Section 12. We will respond within a reasonable timeframe and in accordance with applicable law.
08 Security
We use industry-standard administrative, technical, and physical safeguards to protect your information, including encrypted connections (HTTPS), access controls, and vendor due diligence. No system is 100% secure, however, and we cannot guarantee absolute security. If we become aware of a data breach affecting your information, we will notify you as required by law.
09 International Data Transfers
HF Digital Media operates from Pakistan and serves clients globally. Your information may be processed in countries other than the one where you reside, including the United States and the European Union (via our service providers). Where required by law, we put in place appropriate safeguards (such as Standard Contractual Clauses) for international transfers.
10 Children's Privacy
Our services are not directed to children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it.
11 Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. The "Effective" date at the top of the page indicates the latest version. Material changes will be communicated via the website or email where appropriate. Continued use of our services after changes take effect constitutes acceptance of the updated policy.