Terms & Conditions

01 Acceptance of Terms

These Terms & Conditions ("Terms") are a legal agreement between you and HF Digital Media LLC ("HF Digital Media," "we," "us," or "our"). By accessing our website at hfdigitalmedia.com, contacting us, booking a strategy call, or engaging us as a client, you agree to be bound by these Terms.

If you do not agree with any part of these Terms, please do not use our website or services.

02 Our Services

HF Digital Media provides performance marketing, funnel architecture, AI automation, CRM setup, creative production, and analytics services for eCommerce and lead-generation businesses. The specific scope, deliverables, and timelines for each engagement are defined in a separate Service Agreement or Statement of Work signed by both parties.

03 Engagement & Contracts

A formal engagement begins only when both parties have signed a written Service Agreement and the initial payment (where applicable) has been received. The Service Agreement will set out:

• The specific services and deliverables.
• Timelines, milestones, and reporting cadence.
• Fees, payment schedule, and term length.
• Performance metrics and reporting standards.

In the event of a conflict between these Terms and a signed Service Agreement, the Service Agreement governs for that specific engagement.

04 Client Responsibilities

To deliver our services effectively, we rely on timely cooperation from the client. You agree to:

• Provide accurate information, brand assets, and access credentials when requested.
• Grant administrative access to required platforms (Meta Business Manager, Google Ads, GHL sub-account, Shopify admin, etc.) within agreed timelines.
• Respond to feedback requests, approvals, and creative reviews promptly.
• Comply with all applicable advertising platform policies, consumer protection laws, and industry regulations relevant to your offer.
• Ensure all content, claims, and offers submitted to us are truthful, lawful, and free of third-party rights infringement.

Delays or non-cooperation by the client may impact deliverables and timelines, and HF Digital Media is not responsible for results affected by such delays.

05 Fees & Payment

Fees are set out in the Service Agreement. Standard terms unless otherwise agreed:

• Retainer fees are billed monthly in advance.
• Setup fees are billed upfront before work begins.
• Ad spend is paid by the client directly to the advertising platforms. HF Digital Media does not collect or hold ad spend on the client's behalf unless explicitly agreed in writing.
• Late payments may incur interest at [X]% per month or the maximum permitted by law, and may result in suspension of services.
• All fees are exclusive of applicable taxes, which are the client's responsibility.

06 Refunds & Cancellation

Because our work involves time, expertise, and platform setup that begins immediately upon engagement, our standard policy is:

• Setup fees are non-refundable once work has begun.
• Monthly retainer fees are non-refundable for the current billing period, but the engagement can be cancelled for the next period with [30] days' written notice.
• Strategy calls are free. There is nothing to refund.

Specific refund terms for individual engagements may vary and will be set out in the Service Agreement. [REFUND TERMS · review with your lawyer.]

07 Intellectual Property

Client-owned IP

You retain ownership of all brand assets, trademarks, content, and data you provide to us. You grant HF Digital Media a limited licence to use them solely to deliver the agreed services.

HF Digital Media-owned IP

We retain ownership of our proprietary methodologies, frameworks, templates, internal tools, training materials, and pre-existing intellectual property. You receive a non-exclusive licence to use deliverables produced specifically for you, subject to full payment of fees.

Deliverables

Upon full payment, ownership of campaign-specific creative assets (ads, copy, landing pages) commissioned for your engagement transfers to you, except for any third-party stock assets, fonts, or platform-native components, which remain under their respective licences.

Case studies & portfolio

Unless agreed otherwise in writing, HF Digital Media may reference your engagement (logo, brand name, anonymised metrics) in case studies and marketing materials. You may opt out at any time by written request.

08 Confidentiality

Both parties agree to keep confidential any non-public business, financial, or technical information disclosed during the engagement. This obligation survives the termination of the engagement. Confidential information does not include information that is publicly available, independently developed, or rightfully obtained from a third party.

09 Disclaimers & No Guarantee of Results

HF Digital Media does not guarantee any specific revenue, ROAS, conversion rate, lead volume, sales outcome, or platform-policy approval. Past results referenced in our case studies, portfolio, or marketing materials reflect specific client engagements and are not predictive of future performance for any other business.

Our services are provided on an "as is" and "as available" basis. We disclaim all implied warranties to the maximum extent permitted by law, including warranties of merchantability, fitness for a particular purpose, and non-infringement.

10 Limitation of Liability

To the maximum extent permitted by applicable law:

• HF Digital Media's total cumulative liability arising out of or related to the services shall not exceed [LIABILITY CAP · e.g. the fees paid by the client to HF Digital Media in the three (3) months immediately preceding the event giving rise to the claim].
• In no event shall HF Digital Media be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, revenue, data, goodwill, or business opportunity, even if advised of the possibility of such damages.
• HF Digital Media is not liable for losses caused by third-party platforms (e.g. Meta, Google, TikTok) including account suspensions, policy changes, pricing changes, or platform downtime.

11 Indemnification

You agree to indemnify, defend, and hold harmless HF Digital Media, its officers, employees, and contractors from any third-party claims, damages, liabilities, or expenses (including reasonable legal fees) arising from:

• Your breach of these Terms or the Service Agreement.
• Content, claims, products, or services provided by you or promoted on your behalf.
• Your violation of any law, regulation, or third-party right (including IP rights, consumer protection, and advertising standards).

12 Termination

Either party may terminate an engagement with written notice as set out in the Service Agreement (typically [30] days). HF Digital Media may terminate immediately for cause, including non-payment, breach of these Terms, or unlawful or unethical client conduct.

Upon termination:

• Fees owed for services already performed remain payable.
• Each party returns or destroys the other party's confidential information upon request.
• Sections relating to IP, confidentiality, liability, indemnity, and governing law survive termination.

13 Governing Law & Dispute Resolution

These Terms are governed by the laws of [JURISDICTION · e.g. the Islamic Republic of Pakistan], without regard to conflict of law principles. Any disputes shall first be addressed through good-faith negotiation between the parties. If unresolved within 30 days, disputes shall be referred to [arbitration in (city) under (rules)] or to the courts of competent jurisdiction in [city, country].

14 Changes to These Terms

We may update these Terms from time to time. The "Effective" date at the top of the page reflects the latest version. Material changes will be communicated via the website or by email to active clients. Continued use of our website or services after changes take effect constitutes acceptance of the updated Terms.

15 Contact Us

Questions about these Terms or any of our services? Get in touch: